Data & Privacy Policy

DATA & PRIVACY POLICY

Richard Bramble [the company] values your privacy and always aims to demonstrate transparency and fairness in the collection and use of customer/personal data. This is our Data & Privacy Policy, in compliance with the GDPR which is effective from 25^th May 2018.

 

1. WHAT IS GDPR?

The GDPR was adopted by the EU Parliament to:

Create consistency within all the member states of the EU as to the rules regarding data protection, implementation of the law, and how the rules are enforced.

Modernise the principles laid out in the 1995 Data Protection Directive (Directive 95/46/EC), which was written before the advent of social media, 'smart' mobile devices that now can access things like cameras and geo-location information, and the ubiquity of online services and communications.

Reinforce the rights of individuals to control and protect their personal data.

Strengthen the EU internal market, ensuring stronger enforcement of the rules, streamlining international transfers of personal data and setting global data protection standards.

2. THE GDPR APPLIES TO:

• Organisations located within the EU;
• Organisations located outside of the EU if they offer goods or services to (even for free), or monitor the behaviour of, EU residents; and
• Organisations processing and holding personal data of EU residents, regardless of the Organisation’s location.

3. WHAT IS PERSONAL DATA?

The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person ('data subject') who can be directly or indirectly identified in particular by reference to an identifier.

This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people. The GDPR applies to both automated personal data and to manual filing systems where personal data is accessible according to specific criteria.

4. DATA CONTROLLER

A data controller is an organisation that determines the purposes, conditions, and means of the processing of personal data. Richard Bramble is a data controller, for the legitimate purpose of operating its wholesale and retail art, ceramics and textiles business in Sherborne, Dorset (and Borough Market, London) and online at www.richardbramble.com and is registered to process personal data with the ICO (Information Commissioner’s Office) Reg. No. ZA360486.

The Data Protection Officer for the company is Mr Richard Bramble who can be contacted at info@richardbramble.com or by calling t: +44(0)1935 812212

Data processors are organisations that process personal data on behalf of data controllers. Third party data processors with which the company is associated includes (but is not limited to) providers of: IT systems and website/email hosting, accounting systems, file sharing/storage systems, sub-contracted business services including the manufacture of ceramic and textile products, transport/courier services, marketing/advertising services, social media and analytics platforms, electronic mailing list and e-news platforms, e-commerce software and credit card/paypal payment platforms for online purchases via www.richardbramble.com and for wholesale and retail purchases at the company's Dorset studio, London Borough Market stall and occasional outside events.

Please be assured, we only associate with third party data processors and service providers which comply with the GDPR and at all times your personal details are secure.

5. HOW WE USE PERSONAL DATA

Richard Bramble uses your personal data for the following legitimate purposes:

To enable our business to respond to your enquiries and contacts about the quotation/provision of art, ceramics and textile products [contracted services] as advertised in print or online at www.richardbramble.com and associated social media accounts. Enquiries and contacts include those received through phone calls, emails, social media platforms and post; or in response to e-newsletters and online advertising including those generated via google paid-for adwords.

To enable provision of contracted services according to your instruction, or the instruction of your nominated contacts.

To keep in touch with you during the planning and delivery stages of the services you have contracted us to provide.

To instruct third parties, where appropriate, who may be assisting us in the provision of the services you have contracted.

We may contact you by email, letter or telephone call to follow up about the services you have received or to inform you of our other services that may be relevant to you. You will be invited to opt-in to our trade or consumer mailing lists or you can subscribe online at www.richardbramble.com You can update your preferences or unsubscribe at any time and we never share our mailing list contact details with third parties. We use a GDPR-compliant third party processor (mailchimp) for our e-newsletter contacts.

6. How we use website cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

7. When visiting the company website we may collect the following information you provide:

• Your full name
• Contact information, including email address and telephone number
• Demographic information such as address, postcode and preferences
• Other personalised information you may have supplied

8. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will keep your personal data on our secure systems for a period of three years (unless you request removal according to your rights under the GDPR).

9. SECURITY OF DATA

We operate a ‘safe file’ system in our business and our staff are fully-trained in data security. Files and contacts are securely stored and non-essential paperwork is routinely shredded and recycled. Digital records are maintained in password-protected systems and files with authorised access only.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. PAYMENT/FINANCIAL SECURITY

When making credit card payments to Richard Bramble, your details are input direct into our secure payment terminal and we do not keep identifiable credit card details after use.

11. YOUR RIGHTS UNDER THE GDPR

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of your personal data which Richard Bramble holds.

The right to request that Richard Bramble corrects any personal data if it is found to be inaccurate or out of date.

The right to request your personal data is erased where it is no longer necessary for Richard Bramble to retain such data.

The right to withdraw your consent to the processing of personal data at any time.

The right to request that Richard Bramble provides you with your personal data and where possible, transmits that data directly to another data controller, (known as the right to data portability).

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

The right to object to the processing of personal data.

The right to lodge a complaint with the Information Commissioners Office.

12. CONTACT DETAILS

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer:

Mr Richard Bramble at info@richardbramble.com |  t: +44(0)1935 812212

Or write to: Richard Bramble, The Old Dairy House, Silverlake, Sherborne, Dorset. DT9 6SN

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or write to:

The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF